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Delivery & Returns

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FREE DELIVERY AND EASY RETURNS

We want you to have total peace of mind with your order. 

Items are made to order and we include size guides and size tables to help you choose the right size.

We have 100% Satisfaction Rate with customers that have reported errors and will refund or replace items free of charge.

Any questions please email us.

Shipping, Delivery & Returns

At Vintage Antarctica, we aim to get your order to you smoothly and promptly. Here’s what you need to know:

🕒 Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or holidays ship the next working day.

🚚 Shipping Options & Costs

 

 

  • Free Delivery is offered where possible.

  • Some locations may require a delivery charge due to higher shipping costs.

  • Final shipping costs are shown at checkout based on weight, destination, and method.

📦 Delivery Times

 

  • Standard Domestic: 5–10 business days

  • International: 10–20 business days

 

Note: Delivery times are estimates and may vary due to customs or postal delays.

🔍 Tracking Your Order

  • Once shipped, you’ll receive a confirmation email with a tracking number.

  • Track your order directly via the carrier’s website.

📦 How to Return Your Item

  1. Email hello@vintageantarctica.com 

  2. Include your order number and reason for return.

  3. We will refund or replace as required. In most cases if you send proof of defect etc we don't expect you to return the item.

  4. If a return is required then shipping costs are the buyer’s responsibility and are non-refundable.

🌍 International Orders

  • Duties & Taxes: Customers are responsible for any customs fees or import taxes.

  • Delivery Times: May vary based on destination and customs processing.

📭 Delayed or Lost Packages

 

  • Delays? Contact us at hello@vintageantarctica.com and we’ll assist.

  • Lost Packages: We’ll work with the carrier to locate your order or send a replacement if necessary.

🏠 Address Accuracy

  • Please double-check your shipping address at checkout.

  • If an order is returned due to an incorrect address, reshipping fees apply.

❓ Questions?

We’re here to help. Reach out anytime at hello@vintageantarctica.com

Key Info

1. Introduction

This website is owned and operated by Vintage Antarctica Ltd (“we”, “our”, “us”).

These Terms set out the conditions under which you may use our website and services. By accessing or using this site, you confirm that you have read, understood, and agree to be bound by these Terms.

 

Our website offers online retail services featuring art, apparel, and gifts inspired by Antarctica. If you do not agree to any part of these Terms, please do not use our website or services.

 

2. Updates to These Terms

 

We may update or modify these Terms from time to time at our sole discretion. When material changes occur, we will notify users accordingly. Your continued use of the website or our services after any such updates constitutes acceptance of the revised Terms.

We recommend reviewing this page periodically to stay informed.

3. Eligibility

 

To use this website and/or purchase from us, you must:

 

  • Be at least 16 years old or the legal age of majority in your jurisdiction.

  • Have the legal right and authority to enter into a binding agreement.

 

 

You may not use this website or our services if doing so is prohibited in your country or under any applicable law.

 

4. Your Responsibility When Buying

When purchasing an item, you agree that:

 

  1. You are responsible for reading the full item description before placing an order.

  2. By completing the checkout process, you enter into a legally binding contract to purchase that item.

 

 

Prices for our products and services are listed on the website. We reserve the right to change prices or correct any pricing errors that may occur. Additional details about pricing, taxes, and payment are provided on our Payments page.

5. Suspension or Termination of Service

 

We may suspend or terminate your access to our website or services, permanently or temporarily, without notice or liability, for any reason — including if you violate these Terms or any applicable law.

 

You may discontinue use of our services or request cancellation of your account at any time.

For automatically renewed subscriptions (if applicable), cancellation will take effect at the end of the period already paid for.

6. Ownership and Intellectual Property Rights

All materials created, displayed, or provided by Vintage Antarctica Ltd, including but not limited to images, text, designs, logos, graphics, photographs, and other creative assets, are the exclusive property of Vintage Antarctica Ltd.

 

Unless expressly permitted, you may not sell, license, rent, copy, reproduce, distribute, publish, adapt, or create derivative works from any part of this website or its content.

7. Contact

If you have any questions or concerns about these Terms, please contact us at  hello@vintageantarctica.com

or through the contact form on our website.

To the maximum extent permitted by applicable law, in no event shall Vintage Antarctica, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, Vintage Antarctica assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

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